Frequently Asked Questions

What are the office hours?

The office hours vary depending on counselor and location. The office phone has voicemail or is answered when possible Monday through Friday, from 9:00am to 5:00pm unless staff is in session. Voicemail available for messages at 979-446-0343, and WCS would then get back as soon as possible.

Do you have any late office hours?

Appointments are made on an individual basis, and every effort is given to meet the need of the clients. Late appointments may be discussed.

What are the fees?

Wells Counseling Services offers rates that are reasonable and competitive with the state average. The first session is often an initial assessment for a reduced fee. Below is a drop-down listing of fees: 

Comments on Recent Increase in Fees:

At Wells Counseling Services, we value the relationships we have built with our clients and the trust you place in us. As we continue to serve the community with dedication and pursuit of quality counseling that is up-to-date in training, technology, and confidentiality. We want to ensure that we keep you informed about any changes that may affect your experience with us. It's important to us that our clients understand the factors that influence our operations, especially when it comes to the sustainability of our services, so we can all plan accordingly. This communication is part of our commitment to transparency and quality care, and we appreciate your trust, understanding, and support as we navigate these necessary adjustments. Periodically, it becomes necessary to adjust to increasing expenses and rising overhead costs associated with providing this quality of care.

These changes took effect March 17, 2025, for new clients. Existing clients had until August 01, 2025, to decide whether to continue or make budgeting choices for further sessions. We acknowledge the impact of inflation on our community and want to respect our clients’ needs, so we will be available to discuss concerns as we implement the rate change. Please understand we desire to continue to offer quality therapeutic services while keeping pace with rising operational costs. After careful consideration, we have made the decision to adjust session rates effective March 17, 2025. For David Wells, this means his counseling sessions will increase from $150 to $170 per session.

We understand that any change in fees may raise questions or concerns. Please be assured that we remain committed to integrity and are available to discuss any questions or address any concerns you may have regarding this adjustment. We deeply value the trust you place in us as your mental healthcare provider, and we are committed to delivering exceptional care that meets your needs and exceeds your expectations.

We hope to stay comparable with the area market. We also underscore the importance of having a significant and hopefully transforming counseling experience - individual, marriage, family, or student. Rates for counseling associates will be at the reduced rate of $75, and initial intake sessions will also be reduced.  For our current and valued customers, existing active clients will receive a short grace period to remain at their current rates in appreciation of their business.

In light of these adjustments, we appreciate your understanding and continued partnership in this journey towards mental and relational wellness. Our commitment to providing exceptional care remains unwavering, and we are here to support you through this transition. We invite you to reach out with any questions or concerns you may have as we move forward together. Thank you for choosing Wells Counseling Services; we look forward to continuing to serve you with the highest level of professionalism and care.

Do you take insurance?

David Wells is currently the only provider on these insurance panels: Blue Cross Blue Shield of Texas and Tri-West. The VA can set up Tri-West referrals.

Regarding other providers, our practice provides documentation optimally configured for clients to submit to their insurance for a reimbursement of a percentage of the fees if the insurance company reimburses for out-of-network providers. Just phone your insurance provider to check what their out-of-network provider reimbursement policy is.

Services may be covered in full or in part by your health insurance or employee benefit plan.  Credentialing is per provider.

Please check your coverage by asking the following questions before scheduling:

• What are my mental health insurance benefits?

• What is my deductible and has it been met?

• How many sessions per year does my health insurance cover?

• What is my coverage per therapy session?

• Is approval required from my primary care physician?

• What, if any, is the required copay?

What else do I need to know about payments and cancellations?

Payments are to be made at the time or prior to the time the therapist renders the services. 

Cancellations must be received at least 24 hours before your scheduled appointment; otherwise, YOU will be charged the full session fee for that missed appointment. You are responsible for calling or visiting the portal to cancel or reschedule your appointment.

Please contact us or go to the secure client website area if you would like to cancel or reschedule.

No-shows and cancellations are billed at the full session rate. Consistently missed appointments (barring bona fide emergencies) or failure to complete counseling homework assignments on a regular basis may result in the termination of the counseling relationship. If your counselor must cancel an appointment, efforts will be made to notify you as soon as possible through the method indicated on the intake form.

Good Faith Estimate Notice

Under Section 2799B-6 of the Public Health Service Act, the “No Surprise Act,” you have a right to receive a “good faith estimate” explaining how much your therapy service will cost. Healthcare providers are required to provide clients who do not have insurance or who choose not to use their insurance for therapy services with an estimate of the cost of those services.

• You have the right to receive a Good Faith Estimate for the total cost of therapy services

• Make sure your therapist gives you a Good Faith Estimate in writing at least one business day before the appointment. You may also ask your therapist for a Good Faith Estimate before you schedule an appointment.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call HHS @ 1.800.985.3059.

How long do the sessions normally last?

Most sessions will last between 45-53 minutes. Some initial or psychosocial assessments can be scheduled for 90 minutes. Contact the office by phone or email if you have further questions.

How long does treatment typically last and how often?

Duration of treatment varies with each situation. Treatment can be effective within the first several weeks. For more intense concerns, the length of treatment can extend for longer periods of time. Frequency of treatment varies with each individual as well. However, several general guidelines are suggested. Weekly appointments are recommended at first, primarily to gain relational comfort and consistency then things can be adapted according to goals and depending on the unique needs of the individual.

Do you refer to psychiatrist or prescribe medication?

We are able to provide a list of several trusted, outstanding psychiatrist for when referrals are necessary, we also prefer to communicate with the psychiatrist as a team during treatment.
No, we do not prescribe medication, that is done exclusively by psychiatrists or medical doctors.

How do I pay for the service?

At the time of the appointment, we do require a fee due. Fee may be paid for with Cash, Check or Credit Card (Visa, MasterCard, Diner’s Club or Discover). Wells Counseling Services sends an invoice which can be paid prior to the session through the portal if you desire to save time, or your fees can be paid at the session itself and are due upon the time of the scheduled appointment. FSA and HSA cards are also accepted.

Payments for Services

Payments are to be made at the time or prior to the time the therapist renders the services. Your relationship with the therapist is a professional and therapeutic relationship. In order to preserve this relationship and abide by the ethical standards of the Texas State Board of Examiners of Professional Counselors (§681.32 Texas Administrative Code, Chapter 681), it is imperative that the therapist refrain from any other type of relationship with you. Personal and/or business relationships undermine the effectiveness of the therapeutic relationship. Gifts over $50, bartering, and trading services are not appropriate and should not be shared between you and the therapist. 

What is the WCS policy for court appearances?

Payment for Court Appearances

These requests are made from time to time, and we attempt to discourage these requests due to the inability to guarantee that our testimony would positively affect the outcome of the trial in the client's favor. Clients are cautioned to avoid having their counselor subpoenaed or having records provided for the purpose of litigation. So, it is our practice to avoid legal involvement when possible due to the above reason and due to the effect on the therapeutic relationship with the potential of negatively impacting subsequent sessions.  The counselor will only testify to the facts of the case and, if qualified to do so by the court, this may include professional opinion.  Asking a counselor to provide confidential records or testify can negatively affect the trust built in a counseling relationship, especially if the counseling is still in process.  If subpoenaed to testify or provide records in a case where the client is a child, the therapeutic relationship will likely discontinue or be referred.

If the therapist is to receive a subpoena, we ask ten business days notice of any court disposition or appearance so that schedule changes for clients can be made within a reasonable time frame.

When it comes to court action, the following fees are in effect:

• Preparation Time $170/hour, $100 for Mrs. Nite (including the submission of records.)

• Phone calls: $170/hour for Mr. Wells, $100 for Mrs. Nite

• Mileage: 0.70/mile

• Time away from office due to Dispositions or Testimony: $300/hour

• All attorney fees and costs that are incurred by the therapist as a result of the legal action.

• Filing document with the court:  $170

The minimum charge or "retainer"  for a court appearance is 4 hours, $1200. If longer is needed the full day will require a minimum of $2400. The party requesting the clinical therapist's presence at court (including the party on whose behalf an attorney issued a witness subpoena) shall be liable for all Billable Time associated with the court appearance. This retainer of $1200 is due at least ten business days before the scheduled court appearance.  The remainder of the costs will be billed after the court appearance and will be due upon receipt.  The fees for all Billable Time shall be paid, even if the case settles or the clinical therapist's testimony is ultimately deemed to be unnecessary or if the case is reset. Without payment, the counselor is released from the court appearance. 

Please note:  If an appearance request, subpoena or notice to meet attorney(s) is received without a minimum of 72 business hours' notice, there will be an additional $300 express charge. Mrs. Nite is free to renegotiate charges that affect her time.

Gifts

It is imperative that the therapist refrains from any other type of dual relationship with you. Personal and/or business relationships undermine the effectiveness of the therapeutic relationship. Gifts over $50, bartering, and trading services are not appropriate and should not be shared between you and the therapist.